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Lack of resources
Many companies have down-sized the staff that processes their telecom and utility invoices. With the increased invoice lead time and multiple invoice types for all locations, most companies already do not have the staff to analyze and audit the invoices from procurement to payment of the invoice. How can RadiusPoint manage the entire telecom and utility invoice lifecycle?
Lack of accurate inventory
Most companies do not have an up-to-date inventory of the services, equipments and contracts that make up their entire telecom and utility environment. The multiple vendors and carriers involved with these services and a decentralized ordering process are most often the culprit. How can RadiusPoint help your organization?
Lack of automation
Processing each invoice takes time and finding errors within these invoices takes even more time. Achieving invoice payment and validating each charge on the invoice is the ultimate goal and responsibility of the Accounts Payable department and many companies do not have the staff or technology it takes to fully analyze and pay the telecom and utility invoices. How many late payments are assessed to your organization for not getting the invoice processed and paid in time? Find out how RadiusPoint's ExpenseLogic software can assist your organization.
Decentralized/maverick spending
Enterprise customers with multiple locations and multiple employees who are allowed to place orders for services and software experience maverick every day. A decentralized ordering process creates confusion within the organization and creates an increased expense due to the inability to use centralized spending for global purchasing power and leverage existing contract rates for the most competitive pricing for telecom and utility requirements. Find out now how RadiusPoint can control maverick spending and create a centralized order repository for your organization's telecom, IT and utility invoices and services.
Insufficient Expertise
Most telecom and utility analysts within an organization only analyze the service costs for the current month compared to the previous month. Most organizations do not have the staff with the level of expertise necessary to perform detailed analysis of these invoices and services. How can RadiusPoint's certified staff help you manage your telecom and utility invoice lifecycle?
News & ResearchPress ReleasesJuly 10RadiusPoint Averages 165% ROI for Q01 June 10 RadiusPoint Adds Ty Marquez for Client Support Specialist June 10 RadiusPoint Adds Martin Wells for Business Development Show All... June 10 RadiusPoint Expands Orlando Office March 10 RadiusPoint Enhances Software Offering March 10 RadiusPoint Averages 157% ROI for Q04 January 10 RadiusPoint Averages 188% ROI for Q03 January 10 RadiusPoint Signs Third Party Logistics Organization November 09 RadiusPoint creates Q02 ROI of 234% for National Healthcare Provider November 09 RadiusPoint creates 448% ROI for National Healthcare Provider July 09 RadiusPoint signs Nationwide Manufacturer June 09 RadiusPoint signs partner deal with Lexair May 09 RadiusPoint Expands Business Intelligence October 08 RadiusPoint Signs SMS Holdings August 08 RadiusPoint Expands to Orlando June 08 RadiusPoint Signs Checker's Drive In Restaurant March 08 RadiusPoint Signs Nationwide Restaurant Chain January 08 RadiusPoint named as Hot 100 2007 Fast-Growing Companies in Tennessee December 07 RadiusPoint signs National Vision, Inc. October 07 RadiusPoint to Exhibit at the 2007 BAI Annual September 07 RadiusPoint Contracted by Shelby County Schools August 07 RadiusPoint Recovers Over $180K for Client July 07 RadiusPoint Recovers Over $1 Million for Client July 07 RadiusPoint Begins Heijmans Pilot Project July 07 RadiusPoint signs Check Into Cash, Inc. July 07 RadiusPoint hosts European Representatives July 07 RadiusPoint Begins Heijmans Pilot Project June 07 RadiusPoint signs European Representative in Rotterdam, The Netherlands June 07 RadiusPoint signs Germany Representative June 07 TSG Enterprises Achieves Sarbanes Oxley Compliance Through SAS 70 Audit May 07 RadiusPoint to exhibit at the IAPP Conference in Dallas, TX April 07 TSG Enterprises Announces New Name & Software April 07 RadiusPoint's CEO featured in Vacature Magazine article April 07 RadiusPoint contracted by Cubic Corporation for Expense Management Business Process Outsourcing Services December 06 TSG Enterprises named among the Top Small Businesses in the United States by DiversityBusiness.com |
Press ReleasesRadiusPoint Recovers Over $180K for ClientAugust 07August 14, 2007 -- RadiusPoint announces the recovery of more than $180,000.00 for a mid-sized Manufacturer client. This recovery is in the form of a refund check and not a reduction to their invoices. The recovery stemmed from overcharges on a Managed Service contract. Telecom vendors are crossing into the Telecom Expense Management (TEM) market space at a record pace. Many Telecom vendors must compete in other areas of the market due to consolidations and reduction of pricing that is lowering their profit margins. Several of the local and long distance service providers have developed an area called Managed Service contracts that are supposed to be the equivalent of the Telecom Expense Management (TEM) services. This type of engagement makes the chosen vendor responsible for providing the monthly service, billing and provisioning of new services. This type of agreement will allow for a monthly fee for managing all moves, adds and changes plus gives a reduced rate on line and feature charges. The initial cost savings can appear to create a positive ROI benefit. However, for the RadiusPoint client the cost savings were hard for the client to identify and too time consuming to validate. The benefit of consolidating the invoices and vendors became a nightmare as the vendor made the billing even more ambiguous. To compound the problem, the local representative assigned to the account was reassigned due to the vendor’s merger. All knowledge of billing issues, from the vendor’s perspective, was lost and the client was forced to train the new representative. As time continued, the promises made in the managed service agreement faded. This Manufacturing Company sought the advice of RadiusPoint and with their proprietary software, ExpenseLogic, invoices were short paid and overcharges were put into dispute with the vendor. Some credits started appearing on the invoice, however to confuse the billing further, as credits for errors were given, other suspicious charges were placed on the billing to offset the progress made. Only when RadiusPoint escalated and stressed that an FCC complaint would be filed if corrections were not made in a reasonable timeframe, did the vendor’s representative coordinate a billing team to resolve the problems. The entire process took approximately eight (8) months to correct and recover. According to Gartner 2006 research, the overcharges from the telecom vendors are between 3% and 9% per month. The overcharges can range from the obvious, a number that does not belong to the client, to the obscure, a service mistakenly added to a client’s invoice. If the invoices are not analyzed in great detail each month, the Client stands to lose large sums each month in these errors. This is where the Client will gain its highest ROI by partnering with an independent Telecom Expense Management (TEM) provider. For a current list of Independent Telecom Expense Management providers visit www.itemassociation.org. RadiusPoint provides a broad portfolio of business and technology expense management solutions to help its clients worldwide improve their business performance. Core services consist of Business Process Outsourcing (BPO), Software as a Service (SaaS) and License Software with respect to Telecom, Utility, Energy and IT invoice and expenses. RadiusPoint follows ISO 9001:2000 processes and meets government regulated standards (Sarbanes Oxley) through SAS 70 certification. RadiusPoint’s United States Corporate Headquarters is based in Memphis, Tennessee with an International office in the World Trade Center in downtown Rotterdam, the Netherlands and an expansion office opening in Istanbul, Turkey. For additional information, please contact: Sharon Watkins RadiusPoint 901-388-3106 sharonwatkins@radiuspoint.com www.radiuspoint.com |
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