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Lack of resources
Many companies have down-sized the staff that processes their telecom and utility invoices. With the increased invoice lead time and multiple invoice types for all locations, most companies already do not have the staff to analyze and audit the invoices from procurement to payment of the invoice. How can RadiusPoint manage the entire telecom and utility invoice lifecycle?
Lack of accurate inventory
Most companies do not have an up-to-date inventory of the services, equipments and contracts that make up their entire telecom and utility environment. The multiple vendors and carriers involved with these services and a decentralized ordering process are most often the culprit. How can RadiusPoint help your organization?
Lack of automation
Processing each invoice takes time and finding errors within these invoices takes even more time. Achieving invoice payment and validating each charge on the invoice is the ultimate goal and responsibility of the Accounts Payable department and many companies do not have the staff or technology it takes to fully analyze and pay the telecom and utility invoices. How many late payments are assessed to your organization for not getting the invoice processed and paid in time? Find out how RadiusPoint's ExpenseLogic software can assist your organization.
Decentralized/maverick spending
Enterprise customers with multiple locations and multiple employees who are allowed to place orders for services and software experience maverick every day. A decentralized ordering process creates confusion within the organization and creates an increased expense due to the inability to use centralized spending for global purchasing power and leverage existing contract rates for the most competitive pricing for telecom and utility requirements. Find out now how RadiusPoint can control maverick spending and create a centralized order repository for your organization's telecom, IT and utility invoices and services.
Insufficient Expertise
Most telecom and utility analysts within an organization only analyze the service costs for the current month compared to the previous month. Most organizations do not have the staff with the level of expertise necessary to perform detailed analysis of these invoices and services. How can RadiusPoint's certified staff help you manage your telecom and utility invoice lifecycle?
About RadiusPointCareersDecember 09Assistant - Memphis, TN Location November 09 Utility Billing Analyst - Orlando, FL November 09 Business Development Specialist - Orlando, FL Show All... |
CareersSupport Desk Specialist - Orlando, FLNovember 09Title: Support Desk Specialist - Location: Orlando, FL Description: The Support Desk Specialist provides first level support in person, via phone, using internal tools, and/or via email for a wide range of billing, reporting or software technology issues and requests. Specialist must have working knowledge of Microsoft Applications, as well as troubleshooting methods. All tickets are tracked utilizing the internal Support Desk system. Specialist may also provide periodic training to users on the use of company technology. Responsibilities: • Provides First Level support to end user issues and requests • Diagnoses, troubleshoots, and resolves client issues with billing, reporting or software • Ensures that technical help desk tickets are processed and completed in a timely and accurate manner • Provides correct routing and escalation outside the Support Desk when issue requires • Contributes to a positive and cohesive team, providing reporting or tasks as needed • Must have a positive professional attitude and excellent customer relation skills • Must be effective in a very active environment Qualifications: • Minimum 1 year computer service experience in a Microsoft Windows XP/2000 environment or equivalent education • Minimum 2 years of direct customer contact/customer service • Excellent customer service skills • Strong communications skills (verbal and written) • Attention to detail required. • Ability to work in both team environments and as an individual contributor. Education: Minimum 1 year computer service experience in a Microsoft Windows XP/2000 environment or equivalent education. Salary: DOE Benefits: RadiusPoint offers a highly competitive compensation and benefits package, including employee medical partially paid, life fully paid, with dental, STD and vision offered. Paid days Off Bank 6 days per year, 2 wks vacation per year, 7 holidays, 401k + match, and a friendly team-oriented work environment! Contact: careers@radiuspoint.com |
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